Guiding clients through grief following the loss of a beloved pet is one of the hardest parts of your staff’s job. But if handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. The new, second edition of Connecting with Grieving Clients: Supportive Communication for 14 Common Situations builds staff confidence by offering specific strategies for dealing with grieving clients. Every aspect is addressed—such as dealing with emergencies, delivering bad news, and euthanasia decisionmaking—and the guide also provides information on pet hospice programs and client support resources. Organized to facilitate staff meeting discussions, this resource offers roleplay ideas targeted to 14 of the most common situations involving client grief. 161 p.
- Laurel Lagoni, MS, President and CEO of World by the Tail Inc., Director of the Veterinary Wisdom Resource Center, Cofounder of the Argus Institute for Families and Veterinary Medicine. Colorado State University’s James L. Voss Veterinary Teaching Hospital, CO (USA).
- Dana Durrance, MA, was a veterinary grief specialist and consultant who lectured at veterinary conferences, veterinary hospitals, and schools. She and her husband, a veterinarian, owned Mountain Shadows Pet Hospital in Colorado Springs, CO (USA). She passed away in 2016.
- Publisher: AAHA Press [American Animal Hospital Association]
- Publication date (print): 2011-12
- ISBN (print): 978-1-58326-166-8