Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks! 1418 p.

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• Heather Prendergast. BS, AS, RVT, CVPM, SPHR, Certified Veterinary Practice Manager, Synergie Consulting, Jornada Veterinary Clinic, Las Cruces, NM (USA).
  
   
• Publication date (electronic format): 2018-12.